Difficult Conversations Training Courses
How to Have Difficult Conversations & Manage Conflict
How to Navigate Difficult Conversations & Manage Conflict
Course Overview:
Learn how to approach tough conversations and handle conflict with confidence and assertiveness. This course will help you understand the difference between aggression and assertiveness, equipping you with practical tools to effectively manage conflict.
You will engage in meaningful discussions, case studies, and group exercises to develop strong communication skills, gain self-awareness of personal triggers, and address current workplace pressures. You will also learn how to turn challenging conversations into productive, positive interactions.
Key Learning Areas:
Assertiveness vs. Aggression
Practical conflict management techniques
Identifying and managing personal triggers
Transforming difficult conversations into constructive dialogues
Supporting yourself and others during challenging interactions
Lone working and risk management in difficult situations
Topics Include:
Challenge, Conflict, Assertiveness, Communication Skills, Self-Esteem, Confidence
Course Details:
Maximum Participants: 16
Location: Available on-site (subject to a pre-course assessment of your premises) to minimize travel costs, or accessible online.
Many more courses can be tailored and provided to meet your business needs. Please get in touch to discuss further.
Prices are per course and can be delivered to small or large groups face to face or via zoom or team platforms.
Please contact me using the contact us button below, or complete the contact form.
